‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s TikTok Moment.
First identified over 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline might not appear as an obvious target for online content feeds.
Yet the brand’s emergence as a popular subject on TikTok has thrust it into the lead of an advertising revolution, where major corporations are spending big on content creators and putting fewer resources into advertising goods in legacy broadcasters.
The Path from Petroleum to Platforms
Originally produced in the 1870s by a chemist, Robert Cheeseborough, who saw laborers using on their skin with a byproduct of the drilling process. Today, a spree of amateur-created clips have chronicled its broad application in “life hacks”.
It has been touted as a fix for dirty sneakers or prolonging the scent of perfume, and also a remedy for noisy doorways. Its use has even extended to prevent the annoyance of snack dust adhering to hands.
Leveraging the Buzz
Spotting its digital renaissance, executives at the multinational boosted the tips by having their research teams evaluate the claims and providing creators with the outcome data.
Assertions that it diminished the sensation of spicy food on lips were given the thumbs up. Similarly supported were ideas it could extend fragrance and revive leather bags. Proposals that it might brighten smiles or make eyelashes longer were disproven.
The ‘Social Listening’ Strategy
Print ads and broadcast spots would once have been the cornerstone of its marketing push. Yet this viral episode has persuaded leaders to dramatically increase investment in content creators.
This observation of social channels to shape commercial tactics has been dubbed “social listening”. Fernando Fernández, recently appointed, has indicated the goal is to spend 50% of its massive marketing spend on platform-based material.
Evolving With Audience Behavior
The company's social media lead, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of reaching consumers. She said interacting online “without dampening the fun” was essential.
“What is the key to genuine brand integration? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and talking about what they used.
“The trend is shifting from a one-to-many model, where we would just send out ads … Today, it's numerous dialogues, various groups. Changes in digital feeds means that these communities feel niche, yet they are vast.
“Having your brand advocated by other people, recommended by peers, that is how you can build trust and relevance. Content makers are key. We’re really scaling this advocacy model.”
A Revolutionary Change in Media
The strategy reflects dramatic transformations happening in audience habits, with younger consumers devoting greater hours to social media platforms than legacy broadcast and print media.
This change is evidenced by drops in traditional media advertising. In the UK, commercial funding for primary networks have declined by over six hundred million pounds in real terms since 2019.
The Rise of the Creator Economy
Additionally, it points to a merging of functions as corporations essentially turn into content studios, linking up with numerous influencers to enhance their items.
Leon Harlow said: “Naturally, an exodus of attention away from some legacy media and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Numerous corporations inform us people trust recommendations from the creators they engage with more than they trust ads. It's an ongoing shift.”
He added firms may also cut expenditures by investing in creators over big traditional media campaigns, which also enables easier content adjustment to test effectiveness.
The approach is growing. Advertising spending on the creator economy is rising at quadruple the rate than the broader media sector. Across the United States, it has more than doubled since 2021 and is expected to hit tens of billions in 2025.
The Enduring Power of Broadcast
Even with this transformation, experts said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to shape the national conversation.
The executive noted: “A top-tier ROI marketing event is still events like the Super Bowl. It’s not about those broadcasters saying: ‘Our relevance has faded.’ The focus is on who seizes focus … There is undoubtedly a future for traditional media.”